frequently asked questions
skin care FAQ product FAQskin concerns directory online ordering FAQ

Product Questions

O-PLEX ACNE  |  GLYCOLIC TREATMENT  |  PRODUCT TEMPERATURES



O-PLEX Acne Products

  1. What is O-PLEX?
  2. The O-PLEX system is comprised of a cleanser, a complexion mist, and an acne treatment lotion, which may be used on the face, neck, and other areas of the body where problematic skin exists. All three products feature Oil of Oregano in a Complex Origanum (a proprietary blend of oregano), sweet orange, sweet marjoram and Egyptian geranium oil, which provides antibacterial, antiseptic, calming, balancing and regenerative benefits to the skin. Gentle, yet effective, all three products maximize their efficiency with additional ingredients. Best results are achieved when the three products are consistently used together twice a day, in the morning and evening.

    Celazome’s patented Lyphazome® Technology delivers the healing benefits of the O-PLEX proprietary blend of botanicals, and essential oils, over several hours. Improved skin clarity and healing are typically visible within two weeks of using the products.

back to top


Glycolic Treatment Products

  1. What is glycolic acid?
  2. Scientifically known as Alpha Hydroxy acid (AHA), it is an all natural exfoliant derived from sugar cane.

  3. What are glycolics used for?
  4. Used to reduce the thickening where excess dead skin cells build up. Skin cell buildup can be associated with many skin problems, such as:
    • Acne
    • Sun damage
    • Eczema
    • Aging

  5. What percentages are the Celazome glycolics?
  6. Celazome’s glycolics are the most potent glycolics available without a skincare specialist’s prescription.
    • Gly-Clear Cleanser -10%
    • Gly-Daily Lotion – 10%
    • Gly-Repair Cream - 10%
    • Fade Shades - 6%
    Pharmaceutical actives and bio-actives are used in all of the listed products, and some are also combined with an additional 4% fruit acid.

  7. Is the percentage of glycolic acid in the glycolic products something I need to know?
  8. Yes, but it is just as important to know the pH range of the Celazome Glycolic products, which is 3.5. The pH is important to know, along with the percentage of glycolic used, because it determines how bio-active the glycolic formula really is. For example, some skin care companies advertise that they have medical strength glycolic acid in their products at say 15%.  But, if the pH on this product is 4.5, then the glycolic is mostly “inactivated”, demonstrating a deceptive way to make a dramatic claim.

  9. How will glycolics improve my skin?
  10. They are able to improve skin clarity, reduce fines lines and wrinkles, and retexture the skin, for a smooth, younger-looking complexion. Once inside the skin, they trigger new formations of collagen to plump cells. Also, they are able to resurface the skin, taking off more dead skin to bring the impurities out, like black heads and white heads – as well as skin cells that might be pre-cancerous.
     
  11. How do I begin using glycolics?
  12. • START SLOWLY - At night, once or twice for the first week, then 2-3x per week, thereafter.
    • Cleanse with 1-2 pumps of Gly-Daily Cleanser, substituting it for the cleanser you normally use.  
    • Stay out of the eye area. When using this cleanser, the eyes may feel burning (like chopping an onion),
      because of breathing the fumes in through the nose.  
    • Masque, if it's a masqueing day.
    • Mist
    • Gly-Repair Cream and/or Gly-Daily Lotion - 2 ½ pumps over entire face. Can be used on the neck (as long as
      you have been using the regime on that area). This is an add-on piece. Again, stay out of the eye area.
    • Eyelyph Serum (if using)
    • Antioxidants / Moisturizers
    • SPF 15/ 29/ 30
    • When using the glycolic system you must use a SPF of at least 15 during the day, and not be out in the
      sun for long periods of time because glycolics bring new skin to the surface, and it will burn much faster.

  13. What if I am experiencing burning or a rash while using glycolics?
  14. If burning, you should use the product once a week for the first 2 weeks and then gradually move up to three times a week as your skin adjusts. If you develop a rash, you should discontinue use and try again in about two weeks. After two weeks has passed, you should start slower than usual.  Follow directions as above for burning.  

  15. What if I want a more intense glycolic treatment?
  16. Using the Gly-Repair Cream (P.M. use) with the Gly-Daily Lotion (A.M. use) which is a more concentrated regime will provide a more intense treatment.   

    Suggested usage for Gly-Repair Cream:
    • Use 1-2 times per week, gradually moving to every other night.
    • Follow the same regime application order as the Gly-Daily Lotion, listed above.
back to top


Product Temperatures

  1. Does heat affect the quality of the products?
  2. Celazome products are tested in accelerated stability ovens for 3 months, and are exposed to a constant heat of 97 degrees.  We do not have to do this, we choose to do this. This information allows us to assess product viability over years while taking into consideration the factor of environmental stress.

    The product most vulnerable to heat is the Enzyme Exfoliating Masque. Heat activates the bioactive – pineapple extract. If someone was on a vacation and the enzyme masque was left in the mailbox for two afternoons at 114 degrees, there would be degradation to the activity and potency of the product component.

    The antioxidants are also vulnerable, but the occasional stress will not diminish the potency. The same can be said for our lightening product, Fade Shades. Cleansers, mists, lotions, and glycolics are stable for a few days with intermittent intense heat. Sunscreens are stable with constant intense heat.


  3. What happens if the product freezes?
  4. It is possible that in extreme cold during the winter months, Celazome products may be partially or fully frozen by the time you receive them. We have run tests on a wide array of frozen product to see whether or not freezing has a negative effect on the product – it did not.  If your product is frozen you should let it thaw naturally in your home or run it under warm water.
back to top


Didn’t find the answers you were looking for? Look at our skin care questions, product questions, or our online ordering for more information, or email us at info@celazomeskin.ca and we will do our best to answer your questions!